Fort Collins Connexion

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Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


If you have questions about broadband, please ask them below! A member of the City Broadband team will post a response to your question as soon as possible.

Q&A

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    How invasive is the installation? What changes will be made to the house?

    ABugosh asked 24 days ago

    We have great new videos that will provide you all the info about the pre-installation and installation process! Check them out here https://www.fcgov.com/connexion/videos

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    If I rent my property, will I need to contact my management company for permission to get Connexion installed?

    ABugosh asked 24 days ago

    We do recommend checking with your landlord prior to having Connexion service installed at your rental property.  

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    Is the WiFi antenna on the Nokia G-240W-E fully disabled so that it will not interfere with my existing WiFi router?

    tompmri asked about 1 month ago

    The WIFI on the Nokia gateway is full disabled unless you sign up for WIFI service with Connexion--then it will be enabled. So it will not interfere with your existing router.  

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    When the sidewalks were repaired in my neighborhood this past summer, the "S" curb marking where the sewer line is coming out of my house was not put back on the new curb of the replacement sidewalk. I've noticed that the the rest of the sewer line "S" markings on my street are being tagged/spray painted for the installation of the fiber that will be installed according to the door tag left a few days ago on my front door. Do you need to know where my sewer line is before the installation of the fiber?

    tompmri asked about 1 month ago

    Thanks for your question.  Prior to construction work beginning in a new area, our vendor partner, Atlantic Engineering Group (AEG) notifies Colorado 811 that work will begin.  811 then notifies all registered utilities and they are required to come out and mark the locations of their lines. This includes electricity, stormwater, wastewater, gas, phone, and other telecommunication services.  The lines will be marked with either flags or water-soluble paint indicating to AEG their location so crews can avoid them.  

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    Will Timnath be part of the service area?

    Timnath2020 asked about 1 month ago

    Timnath is not a part of the initial broadband build-out for the City of Fort Collins.  Once full city-wide constructions has been completed, we will look at opportunities to partner with surrounding areas.  

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    What type of modem will work with the service?

    Test4Ech0 asked 2 months ago

    You can review a variety of wireless routers & modems here https://www.smallnetbuilder.com/

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    installation timeline

    Wcholman asked 2 months ago

    If you are asking about the overall network construction timeline, we are slated to complete full build-out to the city limits by end of 2022.

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    What equipment is needed for residential 1 Gbps service?

    NganVi asked 2 months ago

    1 Gbps residential service comes with an ONT (Modem) included.  You have the option to enable our wireless service for $9.95/month or you can connect your own wireless router.  While we don't steer customers towards one particular wireless router, you can review different options here: https://www.smallnetbuilder.com/

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    Will you offer an option for an SFP ONT such as the Nokia 7342 ISAM O-010S-P GPON SFP ONT for use with routers with SFP WAN ports?

    jpaschke asked 3 months ago

    The 1Gb ONT for residential service is the Nokia G-240W-E. We install the Nokia XS-250WX-A for our 10Gb residential service. Our business internet service can vary on model depending on operational needs. Please let me know if you have any other questions. 

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    What are the specifications for the required router necessary to connect to your system? Would there be an advantage to getting a router/modem combo? How do I know if a router is compatible with your fiber-optic cable? Is the 1 Gig upload or download or both? Thanks, David

    lidar asked 3 months ago

    Hi David, the benefit of using our WIFI service with the ONT is that our technical support team can troubleshoot into the ONT if you are having any technical issues. If there are any issues with the device, we will provide a replacement free of charge.  With a 3rd party router, we cannot troubleshoot that device. If you purchase your own device, it will connect with our ONT using an ethernet cable.  Our 1 Gbps is symmetrical - so you get 1 gigabit up and down.