Fort Collins Connexion

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Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


Q&A

If you have questions about broadband, please ask them below! A member of the City Broadband team will post a response to your question as soon as possible.

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    What model is the ONT provided for 1Gb service? Can you provide a link to an online manual?

    Dom asked 26 days ago

    Our 1 Gbps ONT is the Nokia G-240W-E model.  You can find the manual here https://www.manualslib.com/manual/1486573/Nokia-Gateway-3.html#product-G-240W-E

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    How much does cable TV cost through Connexion?

    Barefootmeg asked about 1 month ago

    Please visit https://www.fcconnexion.com/residential-tv for current pricing.  

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    We have a 2 story, 3000+ square foot house. Will the ONT unit provide good coverage for that area? If not, I read that a Beacon 3 is available to extend the Nokia unit that you provide, giving mesh coverage. The Nokia website says those are only available through ISPs but Amazon lists them at $899! Is that something you will be offering?

    Jem C. asked 3 months ago

    The Connexion team is finalizing the products and pricing for our Nokia Mesh Beacons  - we will be offering multiple options and we will not be charging the customer the outrageous price Amazon is retailing for--we promise!  

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    What are the COVID19 precautions that your technicians will follow during interior work?

    Jem C. asked 3 months ago

    In order to best serve our customers during the COVID-19 pandemic, we have revised our practices for “in-home” premise work.

    Based on guidelines from the CDC, public health experts, and our internal recommendation, we have established the following processes for “in-home” premise work 

    1. Connexion or our vendor partner, OnTrac, Inc., will call to confirm the appointment the day before and inform the customer of all protective measures that will be utilized for safety, as well as outline protocol for social separation during the installation. In addition, a series of questions will be asked to determine if the install should still take place:

    • Staff will ask the customer if anyone in the home has signs of a respiratory illness (e.g., fever, cough, sore throat, difficulty breathing).
    • Staff will ask the customer if anyone in the home has encountered anyone that has shown signs of a respiratory illness (e.g., fever, cough, sore throat, difficulty breathing).
    • Staff will ask the customer if anyone in the home has traveled out of the country in the past 45 days.
    • Staff will ask the customer if anyone in the home has traveled out of the state in the past 45 days.

     

    2. Staff will call the customer 30 minutes prior to the appointment. 

    • Staff will inform the customer of the anticipated arrival time as well as the estimated time to complete all necessary installation and/or troubleshooting tasks in the home or business.
    •  Upon arrival, staff will contact the customer by phone.  
    •  Prior to entering the home or business, staff will be outfitted with Personal Protective Equipment (PPE)


    The Customer may elect to remain in the area of the premise work provided they maintain the CDC recommendation of six feet social distancing from staff at all times. Both staff and customer may interact with instructions and/or questions provided the safe social distancing is maintained.  Following completion and testing of equipment, staff will wipe down all areas of contact with approved disinfectant.  

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    Can I connect NordVPN to my connexion router? So all of my devices that connect to the router get protected

    Kaylonhardy asked 5 months ago

    Connexion Internet service supports VPNs configured on the customers’ LAN network; configuration of VPN software directly on the Connexion ONT is not supported.

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    Will the AX4300 WiFi router work with Connexion?

    RSchelir asked 5 months ago

    After looking into the Netgear AX4300, that router is most definitely compatible with our service. 

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    Unnecessary question: Is there an option for 1Gbps subscribers to receive the XS-250WX-A ONT that is being deployed for 10 Gbps service? For subscribers with home network hardware that above 1G (2.5/5/10Gbps) it would provide an ONT that isn't limited by the port speed to get full 1Gbps service. Nerdy question and thanks for providing amazing customer service to residents that are not even customers yet.

    moffittjf asked 4 months ago

    The 10Gbps ONT terminates different spectrum (light) than a 1Gbps ONT

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    Does the TV service have an app that works on streaming devices (Roku, FireTV, Chromecast, etc) similar to a Netflix app? If not, are there any plans to bring one to market?

    Mtnardi asked 3 months ago

    When you sign up for Connexion you do download the app from either Apple, Google Play or Amazon.  


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    We are wanting to purchase our own personal modem router to go with your service. Is there a type you recommend or what do we need to make sure the router has when purchasing?

    Sarah K asked 5 months ago

    You can review a variety of wireless routers & modems here https://www.smallnetbuilder.com/

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    what usb wifi antenna should i buy?

    El Presidente asked 5 months ago

    You can review a variety of wireless routers & modems here https://www.smallnetbuilder.com/