Fort Collins Connexion

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Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


Introducing Fort Collins Connexion

Fort Collins Connexion is our new community-owned fiber network!

Fort Collins Connexion is bringing gigabit-speed internet, digital phone, and advanced video services to all residents and businesses of Fort Collins.


Latest News

Fort Collins Connexion is live!

Fort Collins Connexion officially launched on August 29, 2019. Connexion continues to light up new neighborhoods on a weekly basis. The Connexion team will notify residents and businesses directly as soon as service is available to order.

  1. Sales Door Hanger - Unless you have a no soliciting sign, you will receive a sales door hanger notifying you that service is available.
  2. Email - You will receive an email notification (if we have a valid email address on file.) Visit fcconnexion.com/residential to register your address and current email.
  3. Postcard - We will mail a postcard to your home address.


How Do I Sign Up?

Once you are notified directly that service is available at your residence or business, you can call Customer Care at 970-212-2900 or go to fcconnexion.com to sign up and schedule your installation.


Construction

Full network construction is ongoing. Residents can expect to see City crews along with the City approved contractor, Atlantic Engineering Group (AEG), installing fiber in neighborhoods around Fort Collins. Full build-out to the entire city limits will take the next 36 to 48 months.

If you have questions or concerns about construction in your neighborhood, including sprinklers and lawn restoration, please call 970-674-7800 or email FCResidents@aeg.cc

To stay up to speed (pun intended!) on this project REGISTER here. Once registered you can also ask questions in the Q&A tab and drop a pin on the PLACES MAP showing us where you would like City broadband service.

To learn more about the history of this project visit fcconnexion.com/background.


If you have questions about broadband, please ask them below! A member of the City Broadband team will post a response to your question as soon as possible.

Q&A

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    What type of modem will work with the service?

    Test4Ech0 Asked 1 day ago

    You can review a variety of wireless routers & modems here https://www.smallnetbuilder.com/

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    installation timeline

    Wcholman Asked 1 day ago

    If you are asking about the overall network construction timeline, we are slated to complete full build-out to the city limits by end of 2022.

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    What equipment is needed for residential 1 Gbps service?

    NganVi Asked 13 days ago

    1 Gbps residential service comes with an ONT (Modem) included.  You have the option to enable our wireless service for $9.95/month or you can connect your own wireless router.  While we don't steer customers towards one particular wireless router, you can review different options here: https://www.smallnetbuilder.com/

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    Will you offer an option for an SFP ONT such as the Nokia 7342 ISAM O-010S-P GPON SFP ONT for use with routers with SFP WAN ports?

    jpaschke Asked 21 days ago

    The 1Gb ONT for residential service is the Nokia G-240W-E. We install the Nokia XS-250WX-A for our 10Gb residential service. Our business internet service can vary on model depending on operational needs. Please let me know if you have any other questions. 

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    What are the specifications for the required router necessary to connect to your system? Would there be an advantage to getting a router/modem combo? How do I know if a router is compatible with your fiber-optic cable? Is the 1 Gig upload or download or both? Thanks, David

    lidar Asked 24 days ago

    Hi David, the benefit of using our WIFI service with the ONT is that our technical support team can troubleshoot into the ONT if you are having any technical issues. If there are any issues with the device, we will provide a replacement free of charge.  With a 3rd party router, we cannot troubleshoot that device. If you purchase your own device, it will connect with our ONT using an ethernet cable.  Our 1 Gbps is symmetrical - so you get 1 gigabit up and down.

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    What device (router/???) do you install if I pay the extra $9.95/month? Does it have WiFi? Can I plug in my devices with an ethernet cable? with an HDMI cable? Does it have a USB port?

    lidar Asked 24 days ago

    Thank you for your question.  Our ONT has WIFI capabilities - if you elect to sign up for WIFI service, it is $9.95/month.  If you prefer, you can connect your own wireless router.  https://www.smallnetbuilder.com/ is a great site to compare routers. For best performance, we recommend using ethernet for your ONT, however, the ONT does have USB connections as well. 

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    What equipment will I need to rent/buy to get fiber optic internet?? Will I need to purchase an Ont modem and router?

    Alex Nguyen Asked about 1 month ago

    Hi Leroy, Emigh St. is definitely included in our design-build.  At this time we do not have any new information from our Outside Plant team on the specific timing.  We encourage you to visit fcconnexion.com/residential and complete the form at the bottom of the page. We will email you as soon as service is available for your home.  Thank you for your interest in Fort Collins Connexion and we look forward to serving you in the future. 

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    Wiring is in. When is service available on Bluestem Ct. Fort Collins?

    BUDMAN Asked about 2 months ago

    Good morning!  It looks like your neighborhood is still being finalized with fiber pull. Once that is completed it will go through Quality Control check and once it is given the green light by our Outside Plant team, it will be released to Marketing to notify residents service is available.  

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    Is this service in my area of Fort Collins 749 Knollwood Cir 80524

    Matt Asked about 1 month ago

    Thank you for contacting Connexion!  At this time there is no active service at your address.  To be notified via email as soon as service is available for your home, please visit https://www.fcconnexion.com/residential and complete the form at the bottom of the page.  

    Thank you for your interest in Connexion and we look forward to serving you in the future!

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    Will my Archer 500 TP-Link modem be compatible and serve as a modem when we get broadband?

    Leonard Russ Asked about 1 month ago

    If you are referring to the TP-Link Archer CR500... then no, that is a modem/router combo and it is not compatible. You will want a stand-alone wifi router like our WiFi service for our ONT.